Google NewsLee Michaels President Scott Berg shares customer service secrets on the June episode of Strictly Business  Greater Baton Rouge Business ReportFrontier Airlines updates fares, brings back phone customer service  USA TODAYAmazon axes more than 100 customer service managers  FortuneAmazon Layoffs 2024: What to Know About the Latest Customer Service Job Cuts  InvestorPlaceHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunchMicrosoft Copilot for Sales and Copilot for Service are now generally available  MicrosoftRevolutionizing customer support with GenAI models built for CX -  FoundeverAWS and Korean Air Team Up to Build an "AI Contact Center"  CX Today


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